Abstract:
The article compares the legislation of Kazakhstan and Ukraine in the field of legal regulation of contract for
the carriage of passengers and luggage. The authors analyzed the legal rules ensuring the protection of
passengers’ rights in the field of transport services, that is, the provision of passenger and luggage
transportation services enshrined in the laws of Ukraine and the Republic of Kazakhstan. The rights of
passenger - consumers of services for transportation by road, rail and air transport are considered as well.
Case study of passenger rights’ violation and practice-oriented materials of the Main Transport Prosecutor's
Office of the Republic of Kazakhstan on application of legislation aimed at protecting the rights and
legitimate interests of passengers have been also analyzed. New approaches to the study of this problem are
expressed in theoretical concepts formulated by the authors, as well as in the system of proposals aimed at the
improvement of civil and transport legislation.
