Abstract:
In order to improve the quality of external (on-site) visits and activities of the Independent Kazakh agency for
quality assurance in education systematically conducts a cross-survey of coordinators, experts and
representatives of accredited educational institutions (higher education institutions and colleges) after each
audit (feedback). The article reveals the findings of the on-site visits feedback of 2015, which are presented in
detail thematic analysis on the website of the agency. The results of the feedback show that the work of the
agency`s coordinators and experts was of high quality, however there were some places for improvement.
Heads of the external review teams and experts, involved in expertise of self-assessment reports, need to be
trained to develop leadership skills in first case and improve review skills in the second case.
