Abstract:
Object: is to analyze transformation processes and organizational aspects of the Agency for Civil Service
Affairs (hereinafter – the Agency) to determine the guidelines for further improvement of its activities.
Methods: a method of organizational diagnosis, which involves analysis of Strategic plan and organizational
structure of the Agency in a prism of foreign experience, description of life cycle, survey of employees
as well as the cost-effectiveness analysis of the pilot project in the Agency.
Findings: it was found that (i) despite the direct relationship between bonus payments (or rather the size
of the bonus fund) and performance indicators, there is a deterioration in individual indicators. At the same
time, the bonus fund has not been adjusted; (ii) the Agency's mission and vision need to be refined in terms
of concretization and compliance with the guidelines of the country's strategic documents; (iii) there is a lack
of competence, which requires a single state body that will comprehensively address pressing issues of the
public administration system; (iv) improvement of business processes in the Agency by taking into account
the proposals of respondents.
Conclusions: taking into account the comprehensive diagnostics, the author developed proposals that
are aimed not only at improving the Agency's performance, but also at launching systemic changes in the
public sector.